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Performance-Driven Management or PDM is a methodology that utilizes data from your facility to manage the performance of your cleaning. PDM allows for a dynamic re-allocation of specifications and resources to fine tune a cleaning program resulting in continuous performance improvement.
Learn moreThere is an process to achieving extrodinary performance. It starts with defining what peformance you expect.
The PDM application gives you the tools to rapidly define your expectations and develop specifications to realize those expectations. PDM includes a comprehensive inspection system to measure the results of your cleaning program. Then through detailed reports, PDM guides you to adjust your program and ultimately improve and achieve.
The start of effective performance management is to define the success parameters for your program. In other words, what are you going to inspect and what results do you want to achieve?
An example of defining results would be setting expected cleanliness targets for each room type in your building. You should expect different levels of cleanliness performance i.e. the loading dock will have lower expectations than the restroom.
Defining detail specifications is a tedious laborious task. However, with PDM’s specification tool you can have a detail specification for each room type in your building completed in minutes.
What is even more astounding is that these specifications can be adjusted based on the level of quality or the results you expect for each room.
Once you have defined your success and defined your performance expectations, you’ll want to measure your success against these standards. Performance measurement will highlight those rooms that are meeting your success targets and also will highlight the rooms that are not meeting the targets.
Using PDM’s inspection application recording these results is simple and efficient. PDM includes a mobile application with an intuitive design that facilitates accurate and objective evaluations of your cleaning program:
This information will help you allocate labor and other resources to improve performance. For example, if the loading dock is exceeding your quality targets, you may want to reduce the effort and resources in that space to focus on rooms not meeting the expected standard.
The right performance measurement information can create a roadmap for managing your service delivery program. This is done through understanding the report information and using these findings as actionable steps for improvement. PDM’s multi-tiered reports provide the analysis you need for effective management (see more in reports).
Typically, inspection programs are about finding and fixing problems – which are likely to reoccur. Sustainable performance success is focused on finding and preventing problems.
A problem prevention model explores the root cause of the problem and then takes action to correct that root cause. Root cause issues are described by W. Edward Deming as Common Cause and Special Cause failures, with clearly defined improvement strategies. For example, if all mirrors exhibit steaks, it may be that the cleaning procedure itself simply does not work (Common cause), or it may be that one cleaner is not performing well (Special cause). In the first case, the solution is a change in the system of cleaning; in the second case, the solution is training of the underperforming worker.
An effective reporting system provides a detailed Management Action Plan to correct both performance improvement opportunities every 30 days. The Management Action Plan is focused on constant process improvement and is powered by the structure of the available information and analysis of that information. An important use of the available information is to ensure that the details produced assures that you can minimize resources in your problem prevention strategy.